Industry news
Welcoming and alert: the rise of the service officer
In offices and hotels the officer's role shifts towards host with a safety task. That asks for different skills than surveillance alone.
Receiving visitors, issuing badges, answering questions and watching who enters: the service officer does it all. A building's first impression and its safety meet in one person.
Skills that make the difference
De-escalating instead of confronting.
Professional communication in Dutch and English.
Careful logging of visitors and incidents.
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