Public transport security in the Netherlands

Yes. We deliver visible transit security guards on the platform, in the station hall, at the fare gates and at the service desk. They supervise, support conductors and service staff, address passengers on nuisance behaviour and are trained in de-escalation. All our officers hold a valid Dutch security ID (BV pas) with a recent VOG and are trained on top of that in in-house emergency response, first aid and aggression management.

Yes. Next to station and platform we deploy guards as supervisors on bus, tram, metro and train, in agreement with you and within the boundaries of your concession. They ride fixed services during peak hours, late at night or on problem routes, support your conductor or driver and keep the ride calm. On-board operational staff and enforcement tasks outside our mandate stay with your own team.

Yes. For events, matches, late shopping nights and disruptions on the network we scale up extra transit guards and supervisors. They support in managing passenger flows on the platform and in the station hall, guide travellers during diversions and replacement transport and keep an eye on throughput at fare gates and stairs. Delivered by default from the same fixed team that already knows your site.

Yes. We deliver 24/7 CCTV and alarm response from our own control room for stations, platforms, park and ride sites, bike storage and service rooms. On an alert we send a patrol to site directly and inform your duty contact and if needed the police. Combinations are also possible: fixed day presence on the station, complemented by CCTV and mobile patrols during evenings, nights and weekends.

Yes. Aggression in public transport most often occurs on busy platforms, at fare gates and in vehicles late at night. Our transit security guards are trained in aggression management and de-escalation and work in line with your aggression protocol. On an alert they are quickly on site, seek dialogue first and support your staff when a situation escalates. They keep the environment safe for other passengers and deliver a written report within 24 hours suitable for your team, your concession authority and if needed police.

Yes. For operators and station managers with multiple sites we deliver one set of procedures and one reporting line across all your stations and routes, with a team lead per location and one central point of contact above the operation. Useful if you have concessions in different regions or if part of your stations is shared with other operators.

For a regular setup we plan in agreement, typically 2 to 4 weeks from intake to start on site: time for a walk through the station, a social safety plan, alignment with your head of security and concession manager and instruction of the fixed crew. For urgent cases (aggression incident, failure of a current provider, temporary expansion for an event or disruption) we can often deliver a team within days through our network. On last minute requests you receive an availability check and an indicative quote within 24 hours.