Public transport security in the Netherlands

In public transport, tension almost always surfaces in the same places: at the fare gates and service desk, on busy platforms, in the station hall and in vehicles during rush hour or late at night. Waiting, delays, crowds and sometimes alcohol or drugs make aggression on public transport more frequent and more intense than people assume. On top of that you deal with vandalism, fare dodgers, loitering in station halls and unwanted access to service rooms, technical zones and the platform itself.

The risk profile also differs by time of day. During the day it is about visibility and de-escalation in the station hall and on the platform. During evening and night shifts about immediate response to incidents in vehicles, in waiting areas and on the last services. In weekends about supervision at events, nightlife crowds and disruptions. We build the crew around transit experience, languages that match your passenger base and a calm, approachable style.

Our public transport security is built for sites with high passenger flow, public areas and many external visitors at irregular hours. In practice we mainly work for the following operators in the Netherlands:

• Bus, tram, metro and rail operators with their own concessions
• Station managers and owners of transit hubs
• Mobility hubs, park and ride sites and bike storage at stations
• Bus and tram stations, metro stations and taxi ranks
• Ferry and water bus services with fixed boarding points
• Concession holders with multiple stations or routes under one contract

On-board operational staff, technical maintenance and enforcement tasks outside our mandate stay with your own conductors, drivers, engineers and enforcement officers: that is not something we provide. Everything around it (visible supervision on the platform and in the station hall, access control at service rooms, CCTV, closing rounds, alarm response and temporary deployment during events, disruptions or peaks) we do.

As head of security, concession manager or station manager you do not want to coordinate with several parties at once. At Kilic Security you get one dedicated point of contact from intake: someone who walks the station with you, thinks along on the setup at the fare gates, camera coverage of station hall and platform, the fit with your service desk and the protocol during disruptions and aggression incidents. We deliver a security setup that aligns with your social safety plan, your house rules and the requirements of your concession authority.

Multiple stations or routes under one concession? We keep one reporting line and one set of procedures across all your sites, with a team lead per station and one central point of contact above the operation. Reports are suitable for your board, your concession authority and if needed for police or municipality.