Your visitor sees the front desk first. That's where it's decided whether someone is properly welcomed or simply walks through unchecked. Our hospitality hosts are host at the front and security officer at the back.
You get familiar faces who know your company culture, wear the same dress code and follow the same house rules. Multilingual, presentable and with a valid Dutch security ID.
Your guests see a host who knows them by name. Meanwhile access control, badge issuing and visitor registration simply continue. No security booth next to reception, no double staffing.
Hospitality security combines reception duties and security in one role. The hospitality host welcomes guests, registers visitors, answers phone and email and simultaneously keeps an eye on who enters the building.
For your guests it feels like a warm welcome, for you it is full access control. One person, two functions, no separate security booth next to the reception.
We deliver reception services and hospitality staffing as a fixed team or flexibly per shift:
Dutch and English as standard, additional languages on request. Suitable for headquarters as well as hotels and multi-tenant buildings.
Hospitality security fits organisations where the first impression matters and visitor flows need to be controlled. We work for, among others:
Looking for pure building protection without a reception? Our object security page is a better fit.
Many organisations combine a temp receptionist with a separate security guard. That works, but you get two faces at the front and two invoices.
| Kilic hospitality host | Temp receptionist | Traditional security guard | |
|---|---|---|---|
| Hospitality and representation | Core of the role | Yes | Limited |
| Security ID and diploma | Standard | No | Yes |
| Access control and badge issuing | Yes | Limited | Yes |
| First aid and alarm response | Yes | No | Yes |
| Multilingual (EN/NL standard) | Yes | Varies | Varies |
| Fixed faces | Yes | Varies | Varies |
| People at the desk | 1 | 2 | 2 |
From intake to daily reporting we keep things clear. Four steps, no surprises.
We discuss your visitor flows, house rules and the atmosphere you want to project at the front. In urgent cases we send a quote within 24 hours.
Dress code, tone of voice, languages and procedures are captured in a host profile that matches your brand.
You get a fixed host with a fixed backup, personally briefed on your building, your people and your systems.
Daily reports on visitors, incidents and observations via our portal or by email. Every month a short evaluation with your point of contact.
There is no fixed hourly rate. The price depends on:
After a short intake you receive a tailored, no-obligation quote. In standard cases within 1 working day, in urgent cases within 24 hours.
Our hospitality hosts are fully qualified security officers with hospitality training on top. We meet the legal requirements and go a step further:
WPBR licence, Ministry of JusticeAuthorisation from the Dutch Ministry of Justice and Security to carry out security work under the Private Security Organisations and Investigation Agencies Act (WPBR).
VPB: Association of Private Security OrganisationsTrade association of certified private security firms committed to quality, craftsmanship and fair working conditions.
Keurmerk Beveiliging quality markIndependent quality mark for security organisations, audited annually on professional skill, integrity and operations.
Dutch Security Industry AssociationNational employers' association for private security and investigation firms, focused on quality and professionalising the sector.
Recognised training company (SBB)Officially recognised by SBB to train vocational students and offer work placements within the security industry.
ISO 9001: Quality managementInternational quality-management standard: proof that our processes, services and customer focus are continually measured and improved.
Authorisation from the Dutch Ministry of Justice and Security to carry out security work under the Private Security Organisations and Investigation Agencies Act (WPBR).
Trade association of certified private security firms committed to quality, craftsmanship and fair working conditions.
Independent quality mark for security organisations, audited annually on professional skill, integrity and operations.
National employers' association for private security and investigation firms, focused on quality and professionalising the sector.
Officially recognised by SBB to train vocational students and offer work placements within the security industry.
International quality-management standard: proof that our processes, services and customer focus are continually measured and improved.
Every host holds a valid Dutch security ID (Justis), is first-aid certified and follows annual hospitality and language training.
A short intro to the most common questions. Don't see yours? We're happy to help you personally.
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Hospitality security combines reception services and security in one role. A hospitality host welcomes visitors, handles registration and badge issuing and simultaneously oversees access to your building. For your guests it feels like hospitality, for you it is full access control.
A hospitality host staffs your reception, welcomes visitors, answers phone and email, handles visitor registration and badge issuing, supports meeting rooms and monitors CCTV from the desk. During incidents the host acts as a security officer and links up with our control room.
There is no fixed hourly rate. The price depends on the number of hosts, time slots (evenings, weekends, holidays), languages, dress code requirements, additional services and contract term. After a short intake you receive a tailored, no-obligation quote within 1 working day, or within 24 hours for urgent cases.
For regular hospitality deployments we typically start within 5 working days after approval. In urgent or replacement situations our fixed team can often have a host on site within 24 to 48 hours.
Yes. Every host holds a valid Dutch security ID (Justis), is diploma-certified and first-aid certified. On top of the security training our hosts follow annual hospitality and language training.
Dutch and English fluently as standard. On request we provide hosts with French, German, Spanish or Turkish. For international head offices, hotels and embassies we align the language profile during the intake.
A regular receptionist welcomes visitors but is not allowed to perform access control, cannot handle incidents and has no security ID. Our hospitality host is a fully qualified security officer, so does handle access control, alarm response and first aid. One person, two functions, one invoice.
Yes. From our offices we serve clients throughout the Netherlands, with a strong presence around Amsterdam, Rotterdam, Utrecht, The Hague, Eindhoven and the surrounding regions.
Yes. We scale up the same week with extra hosts from our own team, for example for VIP visits, large receptions or busy periods such as conferences. Your fixed host remains present as the main point of contact.
Yes. We staff hospitality security for hotels and venues across the whole of the Netherlands, with a strong presence in Amsterdam (city centre and Zuidas), Rotterdam, The Hague, Utrecht and Eindhoven. Hosts are bilingual (Dutch and English, often more), licensed under the Dutch Wpbr and hold a valid security ID issued by Justis.
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