Hospital security

Yes. All our officers hold a valid Dutch security ID (BV pas) with a recent VOG (certificate of good conduct). For deployment as a hospital security guard we select people with experience in the ER, outpatient clinics or wards and a calm, approachable style. Standard on top of that: in-house emergency response, first aid and training in aggression management and de-escalation. They work in line with your aggression protocol and are used to working with nurses, doctors, reception and facilities. Medical care and nursing stay with your own team: that is not something we provide.

Yes. We deliver 24/7 staffing in a hospital, from fixed day shifts at the desk or in the waiting room to full night rosters in the ER. Combinations are also possible: fixed day presence, complemented by mobile patrols and alarm response from our control room during evenings, nights and weekends. For peaks in the ER or for incidents we scale from the same fixed team.

Aggression in a hospital most often occurs in the waiting room, in the ER and on outpatient clinics with long waiting times. Our hospital security guards are trained in aggression management and de-escalation and work in line with your aggression protocol. On an alert they are quickly on site, seek dialogue first and support nurses and doctors when a situation escalates. They keep the environment safe for other patients, hand over to the duty doctor or team lead and deliver a written report within 24 hours.

Yes. We handle access control via reception, visitor registration and key or pass management, and connect on request to your existing access control system. CCTV in and around a hospital is allowed provided you demonstrate a legitimate interest, the setup is proportionate, you communicate clearly via signage and visiting rules, and you apply a retention period (typically up to 4 weeks, unless needed for incident handling). We help with camera positioning and logging; the DPIA and processing register stay with your own data protection officer.

Yes. For hospital groups with a main site, satellite outpatient clinic or satellite clinic we deliver one set of procedures and one reporting line across all your locations, with a team lead per hospital and one central point of contact above the operation. Useful if you have sites in different cities or if part of your hospital is shared with other parties.

Yes. Agency staff you meet for the first time on the day is not how we work. Per hospital we assign a fixed crew and team lead who know your ER, your outpatient clinics and your aggression protocol. For peaks, incidents or temporary expansion we scale from the same network, not from a loose pool.

For a regular setup we plan in agreement, typically 2 to 4 weeks from intake to start on site: time for a walk through the hospital, a safety plan, alignment with facilities, head of security and ER operations lead and instruction of the fixed crew. For urgent cases (aggression incident, failure of a current provider, temporary expansion) we can often deliver a team within days through our network. On last minute requests you receive an availability check and an indicative quote within 24 hours.