Hire a service officer

A service officer is a hospitable, hands-on person who welcomes, informs and guides visitors. At the same time they watch the atmosphere, crowd levels and behaviour, and address people who do not respect the house rules. The role sits between a host and a security officer.

Unlike a security officer, a service officer is primarily service-oriented. A Dutch BV-pas licence is not required for pure supervision and service work, but targeted training in hospitality, signalling, de-escalation and handling confused or agitated visitors is. In the case of a real security incident, the service officer escalates to a colleague security officer or our control room.

In the industry this role is also called security host, host or service officer security. Under all these names we mean the same thing: someone who makes the most important role of the organisation visible (welcome, help, clarity) and who is also a set of eyes and ears for your security chain.

We deploy service officers per shift, per event or as a fixed team. Tasks are tailored to your location and audience. A selection of what our people do every day:

Events and festivals:

• Ticket checks and access control at the gate
• Age verification and issuing NIX18 wristbands
• Guiding visitors to their seats, cloakroom or bar
• Support with crowd management and visitor flows
• Signalling and reporting to security and the control room

Public spaces, municipalities and healthcare:

• Reception and visitor registration in city halls and hospitals
• Supervision in waiting rooms, halls, corridors and car parks
• Addressing visitors on house rules, smoking policy and behaviour
• De-escalation in case of tension, aggression or confused visitors
• Support during evacuation, first aid and emergencies

Retail, offices and education:

• Hospitable reception and visitor registration
• Discreet supervision at the entrance and in public areas
• Opening and closing rounds and handover to colleagues
• Fixed point of contact for visitors, suppliers and employees

Standard in Dutch and English, additional languages on request. You get a fixed team with a fixed backup, briefed on your house rules and systems.

A service officer fits anywhere with a lot of public and where atmosphere, safety and customer friendliness must come together. Among others we work for:

• Event organisers, festivals, conferences and public days
• Municipalities, public desks and city halls
• Hospitals, clinics and care institutions
• Schools, colleges and universities
• Retail chains, shopping centres and flagship stores
• Offices and multi-tenant buildings
• Museums, libraries and public buildings
• Housing corporations, sports complexes and swimming pools

Looking for a purely representative reception? See our receptionist page. Is it mainly about supervision in public spaces or on large sites? See supervisor. Want service and security in one package? Combine with event security or hospitality security.

The roles look similar, but the difference in authority, training and appearance is significant. This table helps you quickly make the right choice.

In practice these roles often work together: our service officers handle the first 9 out of 10 situations with a conversation, our security officers step in for the rare moment when real escalation is needed.

From intake to daily reporting we keep it clear. Four steps, no surprises.

1. 01

   Intake and site scan

   We discuss your visitor flows, house rules and risks. For urgent matters or one-off events, a tailored quote is ready within 24 hours.

2. 02

   Service profile and conduct protocol

   Tone of address, dress code, languages, NIX18 and house rules and de-escalation approach are captured in a profile that fits your organisation.

3. 03

   Fixed service officer and backup

   You get familiar faces with a fixed backup, personally briefed on your location, your team and your systems. For one-off deployments we put together a well-coordinated team.

4. 04

   Delivery and reporting

   Daily or event-based reporting on visitors, incidents and observations via our portal or by email. For structural deployment, a monthly evaluation with your contact person.

Schedule an intro call

Yahya (Founder, Kilic Security)

There is no fixed hourly rate. What a service officer costs depends on:

• Structural deployment or event basis (one-off deployment and urgency have a different price)
• Number of service officers and time slots (evenings, weekends and holidays are priced differently)
• Languages, dress code and representation requirements
• Whether a BV-pas licence is required at the location
• Extra services such as first aid, emergency response, ticket checks with scanners or closing rounds
• Contract duration, number of locations and notice period

Generally a service officer sits below the hourly rate of a certified security officer, while the hospitality and contact with visitors score even higher. After a short intake you receive a no-obligation tailored quote: standard within 1 business day, in case of urgency within 24 hours.

We select our service officers on attitude, language skills and stress resistance. We go beyond the legal minimum requirements:

Every officer is emergency-response certified, follows annual training in aggression handling, de-escalation and dealing with confused people, and holds a valid BV-pas from Justis where the law requires it. Our quality system is safeguarded by our certifications and membership of the Dutch Security Industry Association.