Hire a receptionist

A receptionist welcomes visitors, registers them, issues badges and makes sure employees and guests reach the right place quickly. In addition, they manage the switchboard, email, mail, parcels, couriers, keys and the meeting-room calendar.

The role is also called reception employee, front-desk officer or host. Under all these names we mean the same thing: a representative first point of contact who is professional, multilingual and organisationally strong.

Our receptionists are trained in hospitality, professional telephony and the most-used visitor-registration and calendar systems such as Outlook, Google Workspace, Proxyclick, Envoy and GoBright. For a custom in-house system we cover the onboarding period before the start.

We provide reception services for fixed coverage, temporary cover and project-based deployment. You decide how many hours, which days and what level of representation:

Office and headquarters:

• Fixed coverage of your reception in day shifts or rotating shifts
• Visitor registration, badge issuing and check-in via your own system
• Switchboard, telephony and general information handling
• Handling of mail, parcels, couriers and keys
• Meeting-room calendar, catering requests and facility support

Hotel, business centre and serviced offices:

• Front-office receptionist for check-in and check-out
• Reservations, rates and guest requests in the PMS
• Multilingual reception for international guests
• Concierge tasks such as restaurant tips and transport
• Night reception available on request

Cover and interim:

• Hire a receptionist for 1 or several days per week
• Cover during sickness, holidays and maternity leave
• Interim receptionist during recruitment of a permanent hire
• Extra coverage for conferences, open days and peak periods
• Outsource reception services for smaller offices without in-house reception

Standard bilingual (Dutch and English), additional languages such as German, French, Spanish or Turkish on request. You get familiar faces with a fixed backup, briefed on your brand and systems.

A representative reception fits any organisation where visitors, clients or tenants come in every day. Among others we work for:

• Offices, headquarters and multi-tenant buildings
• Law firms, accountants and professional services
• Hotels, serviced offices, business centres and flex offices
• Hospitals, clinics and care institutions
• Schools, colleges and corporate campuses
• Government buildings, municipalities and public desks
• Property managers, owners' associations and housing corporations

Looking for someone with a clearer supervisory or security role? See our service officer, supervisor or hospitality security pages.

Hiring a receptionist can be done in different ways. The choice mainly determines how consistent your service is and how much context the person at your desk has. This table helps you choose.

We are not a temp agency but a service provider. That means your receptionist is on our payroll, the backup has the same context and you have one point of contact for quality and continuity.

From intake to daily routine we keep it clear. Four steps, no surprises.

1. 01

   Intake and profile

   We discuss your brand, systems, opening hours, required languages and representation level. In case of urgency, a tailored quote is ready within 24 hours.

2. 02

   Selection on attitude and systems

   We match on appearance, experience with your visitor or PMS system, telephony and languages. You meet the proposed receptionist before the start.

3. 03

   Fixed receptionist and backup

   You get a familiar face with a fixed backup, briefed on your desk, your calendar systems and your house rules. Changes only happen in consultation with you.

4. 04

   Delivery and evaluation

   Daily handover and monthly evaluation with your contact person. Reporting on visitors, incidents and improvements via our portal or by email.

Schedule an intro call

Yahya (Founder, Kilic Security)

There is no fixed hourly rate for hiring a receptionist. The price depends on:

• Number of hours per week and number of receptionists at your location
• Opening hours and evening, weekend and holiday surcharges
• Languages, representation level and dress code
• Extra tasks such as meeting-room management, PMS entry or facility support
• Fixed coverage or loose days (cover and interim are priced differently)
• Contract duration, number of locations and notice period

A fixed receptionist generally sits below the hourly rate of a classic temp for the same continuity, because you don't pay for rotations and repeat onboarding. After a short intake you receive a no-obligation tailored quote: standard within 1 business day, in case of urgency within 24 hours.

Our receptionists are selected on attitude, language skills and organisational talent. We insist on demonstrable quality:

All fixed receptionists are emergency-response certified and follow annual training in hospitality, telephony, visitor registration and handling difficult or agitated visitors. Our quality system is safeguarded by our certifications and membership of the Dutch Security Industry Association.