Healthcare security services

In healthcare, many teams work together in open, busy spaces: main entrance, outpatient clinics, ER, waiting rooms, corridors and public areas such as the restaurant and pharmacy. Aggression, confusion and unpredictable behaviour are on the rise, often precisely when staffing is thinnest. On top of that you deal with unwanted visitors, theft from lockers and workspaces, elopement on closed wards, and protection of confidential information and medication.

The risk profile also differs by time of day. During the day it is about visibility and de-escalation at the entrance, in the waiting room and on outpatient clinics. During evening and night shifts about fast response in the ER, on wards and in the car park. In weekends about supervision of public areas and support with visiting rules. We build the crew around experience in care, languages that match your population and a calm, approachable style.

Our healthcare security is built for organisations with open buildings, vulnerable populations and high daily visitor flows. In practice we mainly work for the following operators:

• Hospitals and clinics with an ER, outpatient clinics and public areas
• Mental health institutions with open and closed wards
• Nursing and residential care with dementia care and closed living groups
• Disability care with day activities and 24 hour care
• Independent treatment centres and rehabilitation clinics
• Care organisations with multiple sites under one board

Do you also handle medical care, nursing, psychosocial support or confidential counselling? That stays with your own care professionals, with legal assessments under Dutch care law and with specialised parties, and is not something we provide. Everything around it (physical access, supervision in corridors and public areas, reception and visitor registration, CCTV, closing rounds, alarm response and temporary deployment during incidents or peaks) we do.

As facilities manager, safety coordinator or board member you do not want to coordinate with several parties at once. At Kilic Security you get one dedicated point of contact from intake: someone who walks the building with you, thinks along on the setup at the entrance, camera coverage of corridors and public areas, the fit with reception and the protocol on the ER and on wards. We deliver a security setup that aligns with your aggression protocol, your safety plan and the expectations of your board and inspection.

Multiple sites under one care organisation (hospital sites, outpatient clinics, residential care, day activities)? We keep one reporting line and one set of procedures across all your sites, with a team lead per location and one central point of contact above the operation. Reports are suitable for your board, quality department and if needed for your insurer or inspection.