Healthcare security services

Yes. All our officers hold a valid Dutch security ID (BV pas) with a recent VOG (certificate of good conduct). For deployment in care we select people with experience in hospital, mental health or residential care and a calm, approachable style. Standard on top of that: in-house emergency response, first aid and training in aggression management and de-escalation. They work in line with your aggression protocol and are used to working with nurses, doctors and reception. Medical care, nursing and confidential counselling stay with your own care professionals: that is not something we provide.

Yes. We deliver 24/7 staffing on site, from fixed day shifts to full night rosters on the ER, closed mental health wards or residential care. Combinations are also possible: fixed day presence, complemented by mobile patrols and alarm response from our control room during evenings, nights and weekends. For peaks or incidents we scale from the same fixed team.

Our healthcare security guards are trained in aggression management and de-escalation and work in line with your aggression protocol. On an alert they are quickly on site, seek dialogue first and support nurses and doctors when a situation escalates. They keep the environment safe for other patients, hand over to the duty doctor or team lead and deliver a written report within 24 hours, suitable for your team and for reporting to inspection or police.

Yes. We handle access control via reception, visitor registration and key or pass management, and connect on request to your existing access control system. CCTV in and around a care building is allowed provided you demonstrate a legitimate interest, the setup is proportionate, you communicate clearly via signage and house rules, and you apply a retention period (typically up to 4 weeks, unless needed for incident handling). We help with camera positioning and logging; the DPIA and processing register stay with your own data protection officer.

Yes. For care organisations with multiple hospital sites, outpatient clinics, residential care or day activity locations we deliver one set of procedures and one reporting line across all your sites, with a team lead per location and one central point of contact above the operation. Useful if you have sites in different cities or if part of the building is shared with other care providers.

Yes. Agency staff you meet for the first time on the day is not how we work. Per hospital or care site we assign a fixed crew and team lead who know your building, your wards and your care processes. For peaks or temporary expansion we scale from the same network, not from a loose pool.

For a regular setup we plan in agreement, typically 2 to 4 weeks from intake to start on site: time for a walk through the building, a safety plan, alignment with facilities, reception and care leadership and instruction of the fixed crew. For urgent cases (aggression incident, failure of a current provider, temporary expansion) we can often deliver a team within days through our network. On last minute requests you receive an availability check and an indicative quote within 24 hours.